Privacy Policy
Your privacy matters to us at SilentTraderSilver
Information We Collect
When you reach out about corporate floral arrangements or gift services, we gather information you supply willingly. This may include your personal name, company name, email, phone, delivery locations, and particular specifications for your floral needs. Payment details are collected at order time and are securely handled by our payment partners.
For corporate clients, we might obtain extra business details like company registration, preferred delivery times, and budget parameters to tailor our services to your business requirements.
Our site automatically gathers technical data during visits, such as IP address, browser type, device details, and navigation patterns. This helps us enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your information to process floral orders and deliver strong customer service, including order processing, coordinating deliveries, crafting custom arrangements per your requirements, and communicating about service needs.
We also analyze data to enhance our services and the user experience, helping us identify which corporate floral offerings are most valuable to clients and how to better support the business community in United Kingdom.
Information Sharing and Disclosure
SilentTraderSilver respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who support our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when obligated by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal information with utmost importance and deploy suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we employ robust security measures, no method of transmitting over the internet is 100% secure. We continually update our security practices to shield against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention periods vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or remain inactive for two years
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies assist in recalling your preferences and evaluating site performance.
You can adjust cookie preferences via your browser. However turning off some cookies might impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only SilentTraderSilver and this site. We are not accountable for the privacy practices of other sites.
We recommend reviewing the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
SilentTraderSilver Privacy Team
St. James's Court Courtyard, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within several business days.